Why you should check out a Wells Fargo call center
Wells Fargo has been busy filling its call center with new hires.
The bank has said it has hired more than 30,000 new workers in the last month, and it’s looking to add more to its workforce over the next year.
The firm’s new workforce will include the help of a new “call center experience” that lets customers talk directly to a human on the other end.
That means they’ll be able to ask for help with basic financial questions, as well as more complicated ones like how to access financial advice.
“With a new call center experience, Wells Fargo can better serve its customers and make the process of making a purchase a better and more efficient one,” Wells Fargo CEO John Stumpf said in a statement.
Wells Fargo is the largest provider of consumer financial services to the US, accounting for more than $25 trillion in assets and revenues.
While the call center is not expected to replace your bank, it’s likely to help make the whole process smoother and more convenient for your bank.
The Wells Fargo experience will allow customers to interact with a human that is more in-depth and helpful than the one they had before.
Wells said it is also looking to hire more “proactive” call center staff in order to make the experience more helpful for customers.
This isn’t a replacement for your financial institution.
The new call centers are not designed to replace financial institutions, though they could be used to help customers get the answers they need to make better financial decisions.
However, they could also help your bank if you’re in a position to make decisions based on customer needs.
For example, a customer who has a bank account with Wells Fargo could ask the bank to add them to its online customer account for a better customer service experience.
Or a customer with a Wells account could ask for a customer service representative to help them with their account issues.
“You can’t go back to the way you were before, where you’re having to make a decision by looking at your bank statements, making a call to your bank’s customer service, and then getting back to your actual bank account,” Peter Kastelein, chief technology officer at Wells Fargo, said in an interview with Ars.
“This new experience will help people make the decision better and it will be an easy process for them.”